Spa Cancellation Policy

We understand that everyone has things that come up – work, kids, or emergencies.

Many people do not understand, though, that when we make appointments with you, it is not one-way – our staff is waiting to meet with you as much as you are with them. There are many times that other people want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).

We ask that all appointments be reserved with a major credit card, or valid gift certificate. Because we want to provide each of our clients with a tranquil experience from the moment they schedule their appointment, we are more than willing to cancel or reschedule you appointment if you do so in a reasonable amount of time. Deposits will be refunded if appointment is cancelled or put towards your rescheuduled appointment.  We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:

24 hours notice for a single service, 48 hours notice for a package & weekend services, 72 hours notice for a Holiday

If you choose to cancel or reschedule your appointment after the above notice, we will keep your deposit without refund,  as we are less likely to be able to fill the time slot your appointment occupied. We strictly adhere to these policies for the benefit of all of our clients, and appreciate your understanding.

**Appointments made within 24 hours are automatically subject to cancellation fees**

**NO SHOW Are Charged The Full Amount Of All Scheduled Treatments.**

**We Reserve The Right To Charge Late Appointments For The Full Value Of ALL Services Booked even though we may not  be able to fullfill the full time**